PRIVACY POLICY

KandiSparklez operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KandiSparklez is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We may collect the following categories:

Contact Information

Name, billing and shipping address, phone number, email address.

Payment Information

Credit/debit card details, financial account information, payment confirmations, and transaction records.

Account Information

Username, password, security questions, preferences, and saved settings.

Transaction Information

Items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled.

Communications

Information you include in customer service messages, emails, or chats.

Device Information

IP address, browser type, device type, unique identifiers, and network information.

Usage Information

How you interact with our website, navigation behavior, timestamps, and engagement metrics.

Sources of Personal Information

We collect personal information from:

You when you use the Services, create an account, purchase products, or communicate with us.
Automatic collection through cookies, tracking tools, or your device.
Service providers such as payment processors, analytics platforms, or fulfillment tools.
Third-party partners including marketing or advertising partners.

How We Use Your Personal Information

Provide and Improve the Services

Process orders, customize your shopping experience, maintain your account, fulfill purchases, arrange shipping, manage returns, and improve the website.

Marketing and Advertising

Send promotional emails or texts, display personalized ads, and recommend products.

Security and Fraud Prevention

Authenticate accounts, detect and prevent fraud or illegal activity, and maintain platform integrity.

Communicate With You

Respond to inquiries, provide support, send service updates, and maintain our business relationship.

Legal Compliance

Comply with legal requests, litigation requirements, and enforce our terms and policies.

How We Disclose Personal Information

We may share your information with:

Service Providers

Shopify, payment processors, analytics companies, cloud storage providers, marketing platforms, fulfillment partners, and shipping carriers.

Marketing and Advertising Partners

Used to help deliver personalized advertising across platforms.
You may opt out of targeted advertising where applicable.

Third Parties You Authorize

Such as shipping providers, social media integrations, or third-party checkout tools.

Affiliates

Within our business group for operational purposes.

Legal and Business Transfers

In cases of mergers, acquisitions, bankruptcy, legal obligations, or to enforce our rights.

Payment Providers & Installment Services (Affirm, Klarna, Shop Pay Installments)

If you choose an installment payment option, these providers may collect:

Contact details
Payment information
Device identifiers
Information used for identity verification, fraud checks, and credit approval

These payment providers operate independently and follow their own privacy policies.

We do not control:

Approval decisions
Interest rates
Payment schedules
Late fees

Questions regarding installment plans must be directed to the provider selected at checkout.

Digital Products & Online Classes

If you purchase digital products, templates, or classes, we may collect and store your:

Email address
Account information
Access logs

We use this information to deliver content, verify purchases, prevent unauthorized sharing, and provide support.

Digital content may be hosted by third-party platforms (Shopify Digital Downloads, Zoom, Google Drive, etc.), which have their own privacy policies.

Email and SMS Marketing

If you subscribe to email or SMS updates, we may share your contact information with our service providers to send:

Promotions
Updates
Abandoned cart reminders
Product announcements

You may opt out at any time by clicking Unsubscribe or replying STOP to SMS messages.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar tools to:

Recognize your device
Store preferences
Analyze website traffic
Improve your experience
Provide targeted advertising

You may disable cookies in your browser; however, some Services may not function properly.

Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal information to support and improve the Services, including analytics, fraud detection, and personalized experiences.

Learn more at:
https://www.shopify.com/legal/privacy

You may also manage Shopify-related privacy requests through the Shopify Privacy Portal.

Children’s Data

The Services are not intended for minors. We do not knowingly collect personal information from children.
If you believe a minor has submitted information, contact us to request deletion.

Security and Retention of Personal Information

We take reasonable measures to protect your information, but no method is completely secure.

We retain personal information as long as necessary to:

Maintain your account
Fulfill orders
Meet legal obligations
Resolve disputes
Manage fraud or payment disputes (including installment services)
Enforce our policies

Your Rights and Choices

Depending on your location, you may have the right to:

Access / Know your personal information
Delete personal information
Correct inaccuracies
Request portability
Opt out of sale or sharing for targeted advertising
Manage marketing preferences

To exercise your rights, email: info@kandisparklez.com

We may require identity verification.
Authorized agents may submit requests where permitted.

We do not discriminate against customers who exercise privacy rights.

International Transfers

We may transfer personal information outside your country.
When required, we rely on legally recognized safeguards (such as Standard Contractual Clauses).